Privacy Policy

Privacy Policy

This Privacy Policy describes how Flororé (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interactions with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below is a breakdown of the types of Personal Information we collect and the purposes for which we collect it.

Device Information

  • Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, viewed products, search terms, and interaction details.
  • Purpose of collection: to accurately load the Site for you and to perform analytics to optimize our services.
  • Source of collection: automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor, Shopify.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to fulfill our contract with you, process your payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential fraud, and provide marketing information aligned with your preferences.
  • Source of collection: collected from you directly.
  • Disclosure for a business purpose: shared with our processor, Shopify.

Customer Support Information

  • Examples of Personal Information collected: information provided during support interactions.
  • Purpose of collection: to offer customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: as necessary for support services.

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This information is stored in a session cookie to maintain consistency in displayed prices.

Additionally, you agree to our Messaging Terms and Messaging Privacy Policy.

MINORS

The Site is not intended for individuals under 21. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us fulfill our services. For instance:

  • We use Shopify to operate our online store. Learn more about Shopify's use of your Personal Information here.
  • We may share your Personal Information to comply with legal obligations or protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to deliver targeted advertisements and marketing communications that may interest you. For example:

  • We use Google Analytics to understand customer behavior on the Site. Learn more about how Google uses your data here. You can opt-out of Google Analytics here.
  • We share usage data with advertising partners, sometimes through cookies or similar technologies (subject to your consent).

You can opt out of targeted advertising through:

  • Facebook
  • Google
  • Bing
  • Visit the Digital Advertising Alliance's opt-out portal here.

Using Personal Information

We use your Personal Information to provide our services, including product offerings, payment processing, order fulfillment, and updates on new products and offers.

LAWFUL BASIS

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information based on:

  • Your consent
  • The performance of our contract with you
  • Compliance with legal obligations
  • Protection of vital interests
  • Performance of tasks in the public interest
  • Our legitimate interests

RETENTION

We retain your Personal Information for record-keeping unless you request its deletion. For more information on your right to erasure, see the 'Your Rights' section below.

AUTOMATIC DECISION-MAKING

If you reside in the EEA, you can object to processing based solely on automated decision-making that significantly affects you. We do not engage in fully automated decision-making with legal effects using customer data.

Selling Personal Information

Our Site sells Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA). Details about categories of sold information, opt-out instructions, and any affirmative authorization regarding minors are available upon request.

Your Rights

GDPR

If you reside in the EEA, you have the right to access, port, correct, or request deletion of your Personal Information. For assistance, please contact us.

Your Personal Information may be initially processed in Ireland and subsequently transferred outside Europe, including Canada and the United States. For details on data transfer compliance, refer to Shopify's GDPR Whitepaper.

CCPA

If you are a California resident, you have similar rights regarding your Personal Information. You may also designate an authorized agent to submit requests on your behalf.

Cookies

Cookies are small files downloaded to your device upon visiting our Site. They enhance your browsing experience by remembering your actions and preferences. We utilize various cookies, including functional, performance, advertising, and social media cookies.

Contact

For questions or complaints regarding our privacy practices, please contact us via email at serive@florore.com or at:

Arctic Ecommerce LLC
1603 Capitol Avenue, Suite 413A #3292
Cheyenne, Wyoming 82001, United States

Last updated: 21/10/2024

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.